What are Cookies?
Cookies are small data files which are sent to a user’s "terminal device" such as a computer, laptop, smart phone, web enabled TV etc, from a website and are stored on the hard drive of the user’s device. They are helpful because they help us to make the website work better for our users.
What Cookies do we use?
Analytical Cookies – We use analytics to collect information about how people use our site. This helps us to make sure our site is meeting user’s needs and where applicable, identifies areas for improvements. These cookies do not collect or store personal information (e.g. names or addresses) and thus cannot identify individuals.
YouTube Cookies – We embed videos from our official YouTube channel using YouTube’s “privacy-enhanced mode”. This mode may set cookies on your computer once you click on the YouTube video player, however it will not store personally identifiable cookie information for playbacks of embedded videos using privacy enhanced mode.
Other Video Cookies - Whenever you interact with any of our self hosted videos, we automatically receive and record information on our server logs from your browser including your IP address, and the page you requested. We also collect certain identifiable usage information directly related to the Videos that you watch. Such information may include how many and which parts of a particular Video were watched by you and where on our site you watched it. We use this information to help us create a better user experience on our website.
Social Media Share Buttons - These buttons may be available on our enewsletters and email marketing campaigns. These enable you to share share articles with colleagues on social media sites. This is a third party feature and may set a cookie when you are logged on to their service. CG Flooring Systems Ltd does not control the dissemination of these cookies and we recommend that you should check the relevant third party website for more information.
We also use Local Storage
Managing Cookies and Local Storage Settings
The following will inform you on how to manage your cookie and local storage settings. Since cookies and local storage are maintained by your web browser, the method for enabling or disabling them will vary depending on which Internet browser you are using.
Please note that your recent searches, favourite/saved locations, and log-in information will not be retained if you disable your storage settings.
You can use the help menu in your browser to find out how to change your cookie or local storage preferences. For more information on how to do this on your mobile device please refer to your handset manual.
Note: Disabling cookies will prevent this websites from working correctly and you will be prompted to re-enter information that would normally have been stored.
This policy (together with Terms and Conditions) sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us.
By registering or visiting this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information That We Collect From You
We may collect and process the following data about you:
- Information by filling in forms – Signing into “Shopping Cart”, making an enquiry
- Subscribing to our newsletter or YouTube Channel
- If you contact us we may keep a record
- Details of transactions and fulfilment of your orders
- Visits to our site including traffic and location data
- We may record or monitor incoming calls to maintain customer service standards or assist staff training
We Store Your Personal Data
All information you provide to us is stored on our secure servers. Any payments transactions will be encrypted using SSL technology and stored by our secure payment gateway providers.
Where you have chosen a password which enables you to access our shopping cart, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
All card transactions are processed through CG Flooring Systems Ltd’s payment gateway providers and are subject to the highest levels of security.
CG Flooring Systems Ltd does not accept responsibility for any data theft that occurs as a result of viruses or other malicious software that is located on the customer’s computer which may record secure information prior to its submission.
CG Flooring Systems Ltd will not be responsible or liable for any breach of security unless this is a direct result of our negligence.
Use of Your Information
We use information about you in the following ways:
- To ensure that content on our site is presented in the most effective manner for you and your computer
- To carry out our obligations arising from any contracts entered into between you and us
- We may also use your information to send important notices, such as communications about purchases
- We may also use your information to send important notices, such as communications about purchases or send you emails from time to time about our latest news, services and other relevant information. If you do not want to recieve these emails, please email us at firstname.lastname@example.org. You can also unsubscribe from email communications at any time using the unsubscribe link contained in each message
You have the right at any time to stop us from contacting you for marketing purposes.
Disclosure of Your Information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at email@example.com.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Links to Other Websites
CG Flooring Systems Ltd may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at firstname.lastname@example.org.
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to email@example.com